Terms & Conditions

1. Introduction

Welcome to Ténacité (“Ténacité,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our services, products, and mobile application (the “App”). By accessing or using our services, products, or App, you agree to these Terms. If you do not agree to these Terms, please do not use our services, products, or App.

2. Services and Products

2.1 Services

We offer various health and fitness services including but not limited to personal training, wellness coaching, and nutritional guidance.

2.2 Products

Our products include health and fitness equipment, supplements, and other related goods available for purchase through our website, App, or other channels.

2.3 App

The App provides access to our health and fitness services, including workout plans, dietary guidance, tracking tools, and other features.

3. Usage and Access

3.1 Eligibility

To use our services, products, and App, you must be at least 18 years old or have parental consent. By using our services, products, and App, you represent and warrant that you meet these eligibility requirements.

3.2 Account Creation

To access certain features of our App or services, you may be required to create an account. You agree to provide accurate and complete information and to keep your account credentials confidential. You are responsible for all activities that occur under your account.

4. Liability and Risk

4.1 Disclaimer of Liability

By using our services, products, or App, you acknowledge that Ténacité is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services, products, or App. This includes, but is not limited to, any injury, health issue, or loss related to the use of our services, products, or App.

4.2 Assumption of Risk

You understand and acknowledge that engaging in health and fitness activities involves inherent risks. By using our services, products, or App, you assume all risks associated with these activities. You agree to consult with a physician or healthcare provider external to Ténacité before starting any new fitness or nutrition program and to follow all safety guidelines provided.

5. No Returns or Exchanges

5.1 Services

All services purchased from Ténacité are non-refundable and non-exchangeable. Once a service is purchased, it must be used within 180 days from the date of purchase. Unused services after this period will be forfeited.

5.2 Products

All products purchased are non-returnable and non-exchangeable. Please review all product descriptions and specifications carefully before making a purchase.

Refunds cannot be processed once an order as been placed so please ensure you are happy with the product you are purchasing.

5.3 Subscriptions

You may cancel your subscription at any time. To request a cancellation, please email us at info@tenacite.com. In your email, include the following details:

• Your full name

• The email address used to sign up for the subscription

• Your initial order number

Once your cancellation request is received, we will process it within 2 working days. Please note that cancellations must be submitted before the next billing cycle to avoid further charges.

6. Service Completion

6.1 Service Validity

Services purchased must be completed within 180 days of the purchase date. Any services not utilised within this timeframe will be considered expired and will not be refunded or rescheduled.

7. Modifications

7.1 Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website or App. It is your responsibility to review these Terms periodically. Your continued use of our services, products, or App after changes to these Terms constitutes acceptance of the updated Terms.

8. Termination

8.1 Termination of Access

We reserve the right to suspend or terminate your access to our services, products, or App at our sole discretion, without notice, for any reason, including but not limited to violation of these Terms.

9. Governing Law

9.1 Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms will be resolved in the courts of the United Kingdom

10. Contact Information

10.1 We handle all customer queries via email (info@tenacite.com) to ensure clear communication and accurate records.

10.2 Customer Support

For any questions or concerns regarding these Terms or our services, products, or App, please contact us at: info@tenacite.com 

 

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Last updated: 4th September 2024.