Terms & Conditions
1. Introduction
Welcome to Ténacité (“Ténacité,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our services, products, and mobile application (the “App”). By accessing or using our services, products, or App, you agree to these Terms. If you do not agree to these Terms, please do not use our services, products, or App.
2. Services and Products
2.1 Services
We offer various health and fitness services including but not limited to personal training, wellness coaching, and nutritional guidance.
2.2 Products
Our products include health and fitness equipment, supplements, and other related goods available for purchase through our website, App, or other channels.
2.3 App
The App provides access to our health and fitness services, including workout plans, dietary guidance, tracking tools, and other features.
3. Usage and Access
3.1 Eligibility
To use our services, products, and App, you must be at least 18 years old or have parental consent. By using our services, products, and App, you represent and warrant that you meet these eligibility requirements.
3.2 Account Creation
To access certain features of our App or services, you may be required to create an account. You agree to provide accurate and complete information and to keep your account credentials confidential. You are responsible for all activities that occur under your account.
4. Liability and Risk
4.1 Disclaimer of Liability
By using our services, products, or App, you acknowledge that Ténacité is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services, products, or App. This includes, but is not limited to, any injury, health issue, or loss related to the use of our services, products, or App.
4.2 Assumption of Risk
You understand and acknowledge that engaging in health and fitness activities involves inherent risks. By using our services, products, or App, you assume all risks associated with these activities. You agree to consult with a healthcare provider before starting any new fitness or nutrition program and to follow all safety guidelines provided.
5. No Returns or Exchanges
5.1 Services
All services purchased from Ténacité are non-refundable and non-exchangeable. Once a service is purchased, it must be used within 180 days from the date of purchase. Unused services after this period will be forfeited.
5.2 Products
All products purchased are non-returnable and non-exchangeable. Please review all product descriptions and specifications carefully before making a purchase.
6. Service Completion
6.1 Service Validity
Services purchased must be completed within 180 days of the purchase date. Any services not utilised within this timeframe will be considered expired and will not be refunded or rescheduled.
7. Modifications
7.1 Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website or App. It is your responsibility to review these Terms periodically. Your continued use of our services, products, or App after changes to these Terms constitutes acceptance of the updated Terms.
8. Termination
8.1 Termination of Access
We reserve the right to suspend or terminate your access to our services, products, or App at our sole discretion, without notice, for any reason, including but not limited to violation of these Terms.
9. Governing Law
9.1 Jurisdiction
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms will be resolved in the courts of the United Kingdom
10. Contact Information
10.1 Customer Support
For any questions or concerns regarding these Terms or our services, products, or App, please contact us at:
Ténacité
Last updated: 4th September 2024.