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​Privacy Policy

1. Introduction

Welcome to Ténacité  ("Ténacité," "we," "us," or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our app, or engage with our services and products. By using our services, products, or app, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

  • Contact Information: Name, email address, phone number.

  • Account Information: Username, password, and other account details.

  • Health and Fitness Information: Data related to your health, fitness goals, exercise routines, and progress.

  • Payment Information: Billing details, payment history, and transaction records.

  • Other Information: Any other information you choose to provide to us, such as through customer service inquiries or feedback forms.

2.2 Usage Data

We automatically collect certain information when you use our website, app, or services:

  • Device Information: IP address, device type, operating system, browser type.

  • Usage Data: Interaction with our website, app, and services, including pages visited, time spent, and navigation patterns.

  • Location Data: Geolocation data if you enable location services.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and tailor content. Cookies are small data files placed on your device. You can control cookie settings through your browser.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To Provide and Improve Our Services: Deliver personalized health and fitness programs, process transactions, and enhance user experience.

  • To Communicate with You: Send updates, promotional materials, and respond to inquiries or support requests.

  • To Analyze and Improve: Monitor usage patterns, perform data analysis, and improve our products, services, and app functionality.

  • To Ensure Security: Protect against fraud, unauthorized access, and maintain the security of our services and app.

4. How We Share Your Information

4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our business, including:

  • Payment Processors: To handle transactions and billing.

  • Analytics Providers: To analyze usage data and improve our services.

  • Marketing and Advertising Partners: To deliver targeted advertisements and promotional materials.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., to meet national security or law enforcement requirements).

4.3 Business Transfers

In the event of a merger, acquisition, or any form of sale of some or all of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and applicable legal requirements.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, or correct your personal information by logging into your account or contacting us directly.

7.2 Opt-Out

You can opt out of receiving promotional emails by following the unsubscribe instructions provided in those emails. Note that you may still receive non-promotional communications related to your account or our services.

7.3 Data Subject Rights

Depending on your jurisdiction, you may have additional rights regarding your personal data, such as the right to request deletion or restriction of processing. To exercise these rights, please contact us.

8. Children's Privacy

Our services and app are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and app with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ténacité 
Email: info@tenacite.com

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Last updated: 4th September 2024

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